Tòa soạn

Dear Valued Client,

Pacific Union launched a Live Server upgrade during this weekend and it has been completed. Meanwhile, the Client Portal is restored and MT4 Live Account Server is renamed from PacificUnion-Live1 to PacificUnionInt-Live after the upgrade, please re-login your MT4 trading platform with the following 2 methods:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”- “New Account”- “Login to an existing account” to search the new server to login.
• If clients can’t find the new server, please uninstall the old version and reinstall the new version of the MT4 trading platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/, please kindly search the new server to login with your account details afterwards.

*Please note that the old server of PacificUnion-Live1 is not available since 12th December 2020, please be sure to download the latest version of MT4 and login in with the updated server.

If you forget the MT4 Account password, please log in Client Portal:https://myaccount.puprime.com/login to click “Reset MT4 Password” field in the account on the main page. The new password will be sent to your registered email immediately. Please note that the password of MT4 could be reset once a day.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com，or phone 400 120 0576.

Dear Valued Client,

To provide a better reliable trading environment, Pacific Union would like to launch a Live Server upgrades from MT4 Server Time (GMT+2) 00:00 of December 12th 2020 to 11:00 of December 13th 2020.

The maintenance would make clients unable to log in MT4 Live Account temporarily, but it won’t make any changes on account details such as password or affect any position which has been opened. At the same time, the function of deposit, withdrawal and data searching in Client Portal would be not available to use. We recommend clients to do arrangement in advance.

After the upgrade, MT4 Live Account Server will be renamed from PacificUnion-Live1 to PacificUnionInt-Live, you could re-login with the following 2 method:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”- “New Account”- “Login to an existing account” to search the new server to login.
• If clients can’t find the new server, please uninstall the old version and reinstall the new version of the MT4 platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/ , please kindly search the new server to login with your account details afterwards.

* Please note that the above links is effective from December 12th, please be sure to download the latest version of MT4 after this date.

If you forget the MT4 Account password, you can click: https://myaccount.puprime.com/login to log in the Client Portal to click “Reset MT4 Password” field in the account on the main page. The new password will be sent to your registered email immediately. Please note that the password of MT4 could be reset once a day.

The Client Portal will be restored and you could re-login MT4 trading platform with the above methods as long as the maintenance has been completed. We will announce the completion accordingly, please pay attention closely.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com, or phone 400 120 0576.

Dear Valued Client,

Due to the rollover date of VIX index, Oil CFD(CL-OIL) and USDX index is approaching, please be advised that the pricing are difference between old and new futures contracts, we recommend clients to monitor their positions closely and properly control their positions.

New contracts for VIX index, Oil CFD(CL-OIL) and USDX index will automatically be rolled-over as below:

*All hours are provided in GMT+2 (Server Time in MT4.)

Please note:
•　The rollover will be automatic, and any existing open positions will remain open.
•　Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•　To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•　Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com, or phone 400 120 0576.

Dear Valued Client,

Regarding our current method of combining indices dividends with swaps, please be advised that we expect to launch the new feature starts from November 16^th 2020 to separate indices dividends with swaps in order to add more clarity on these rates.

The impact of this change will be that the indices dividends will not be paid or charged as an inclusion along with the swap component. Indices dividends will be executed separately through a balance statement directly to your trading account. The comment for trading index CFDs will be in the following format “Div&< Product Name >&< Net Volume >” which show in the balance.

For example, the comment shows in the balance will be “Div & NAS100 & 5” for trading 5 lots NAS100 for Long. On the contrary, the comment shows in the balance will be “Div & NAS100 & -5” for trading 5 lots NAS100 for Short.

Please note that the above adjustment is only displayed in the new format and there is no impact to the total cost.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com, or phone 400 120 0576.

Dear Valued Client,

Due to the rollover date of VIX index is approaching, please be advised that the pricing are difference between old and new futures contracts, we recommend clients to monitor their positions closely and properly control their positions.

New contracts for VIX index will automatically be rolled-over as below:

*All hours are provided in GMT+2 (Server Time in MT4.)

Please note:
•  The rollover will be automatic, and any existing open positions will remain open.
•  Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•  To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•  Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com, or phone 400 120 0576.

Dear Valued Client,

As the situation surrounding U.S Election expected to increase market volatility, the well-being and safety of providing a secure trading environment to clients remains the first priority for PUPRIME. We are pleased to inform that we have conducted a review of our risk management policies ahead of the November 3^rd Election and have decided no changes will be made to our current margin requirements at this moment.

However, we would like to advise that in the event of extreme market conditions, we will take appropriate actions as required to establish a greater level of control during periods of high market volatility and as such this could happen with little or no notice.

Followings are the possible risks impacts that could have on market conditions during U.S. Election:
•  During this period there may be times where spreads are considerably wider than usual
•  As uncertainty grips the market, Liquidity Providers and Banks retreat. As a result of this, stops may incur greater slippage and stop out levels may be significantly above or below where you expect to be executed
•  The market will be extremely volatile as it responds to news releases and updates

As your broker, PUPRIME look to protect clients and ensure you have a positive trading experience. We may adopt a range of precautionary measures to mitigate these risks including, but not limited to the following:

Margin increases:
As you might expect, we may raise margin requirements for key instruments. This reduces the chance of negative equity for clients and aims to reduce exposure under volatile conditions. This could even come in the form of raising margins on hedged positions to protect from liquidity risks.

Moving instruments to close only:
Under some circumstances liquidity could be so poor and volatility could be so high we may deem it best to move some instruments to close only.

PUPRIME will endeavor to notify you prior to any of these changes being made. Please consider the implications carefully and trade cautiously during this volatile period.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com, or phone 400 120 0576.